Analyzing the Relationship between the Learning Organization Characteristics and Their Effects on Adopting Total Quality Management Criteria
Mohamed Al-Nuaimi, Ade Al-Nimri, Eyad Hudaib
Abstract
The main objective of this study is to analyze the relationship within the learning organization characteristics and
their effects on adopting Total Quality Management criteria in Jordanian commercial banks, the researchers
designed a questionnaire consisting of 64 paragraphs to gather the primary information from the study sample
and by using many statistical methods the study found that the level of importance of mental models, personal
mastery, team learning, shared vision and system thinking in Jordanian commercial banks was high while the
level of importance of shared vision in Jordanian commercial banks was medium .
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