FACTORS INFLUENCING PERFORMANCE OF BANK EMPLOYEES IN TURKEY: ESKISEHIR PROVINCE PUBLIC AND PRIVATE BANK SAMPLE
Dr. Seda TEKELI, Dr. Didem PASAOGLU

Abstract
In today’s globalized competitive environment, employees’ performances in both public sector and private sectors are vital for businesses because high performance of employees increase business efficiency, service quality and customer satisfaction. Thus, unlike the other businesses, the business is able to achieve competitive advantage. The purpose of this study is analyzing impacts of wages, career and job satisfaction on performance elements of the bank employees, and put forwarding similarities and/or differences of the factors affecting the performance of public bank and private sector bank employees. In addition, examining age, seniority and gender demographic characteristics impacts on wage, career and job satisfaction elements. For this purpose, to measure job satisfaction Job Satisfaction Scale developed by Hackman and Oldham is used. Performance is measured through a scale including 4 expressions of Sigler and Pearson that they get from Kirkman and Rosen. Questionnaire is supplied through of that prepared over a five-point Likert scale with a SPSS 16 statistical software program in determined a public bank and a private bank. As a result, the effects of career and job satisfaction have been identified mainly on the performance of bank workers.

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