Validating Future-Ready Capability Requirements for Networks and Information Technology: A Case Study
Jessica Reynolds, Marcus Bowles, Samrat Ghosh

Abstract
Many businesses are struggling to attract and retain competent employees, which, in turn, has resulted in a skills gap in the workforce. This is because resumes and transcripts do not reflect the true potential of a prospective employee, making it challenging for employers to identify appropriate candidates. This paper reports on the recognition of human mindsets (known as capabilities) via psychometric questionnaire and correlates them with high-quality worker performance for Telstra, a major Australian telecommunication organisation. The findings of this research paper report not only the capabilities that correlate to high performance but also their level (Foundation, Advanced or Mastery) and range (capability only as mindset or capability as demonstrated on a daily basis via work roles and responsibilities). This paper is a case study of how Telstra determined which capabilities are the most indicative of high performance and future potential to accelerate employee recruitment and retention.

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