International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Evaluating Hospitals Quality Based on the User Reviews on the Internet
Jingxia Huang, Zhaoxi Deng, Kemo Badiane

This study aimed to explore the current public evaluation status of general hospitals in China, and to provide suggestions for future directions of general hospitals by comparing the differences in public online rating and evaluation data. The general hospital rankings were obtained based on the General Hospital Ranking List released in 2018 by the Hospital Management Institute of Shanghai’s Fudan University. After determining several dimensions of data collection, the Python Web Crawler Technology was applied to obtain the assignment scores and user reviews of the Chinese general hospitals on Dianping platform. Besides, the relationships among various factors of Chinese general hospitals were analyzed from the patient perspective. The findings show that patients held negative emotional value towards hospital evaluation. The paper developed guidelines to facilitate patients and family members to use others’ medical experiences as a reference to help them select a suitable hospital.

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