International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Impact of Job Satisfaction on Organizational Citizenship Behavior: A Review of Literature
Hemakumara, M.G.G, Ph.D.

Employee job satisfaction is the balance between employees expectation from the organization and the rewards, both financial and non-financial, that an organization provides to employees. Organizational citizenship behavior is the extra contribution of the employee to the organization which is beyond the required work level as expected by the organization. This research paper aims to explore the effect of job satisfaction on organizational citizenship based on the literature review of selected research articles. It had been previously found that job satisfaction had a positive significant relationship with the organization citizenship behavior of employees in various other sectors and industries. The findings of this study confirmed that there is a significant and positive relationship exists between job satisfaction and organizational citizenship behavior of employees in different industries. Therefore it is recommended maintaining accepted level of job satisfaction among employees to enhance the organizational citizenship behavior.

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