International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Housekeeping Standard Practices of Resorts in Bohol, Philippines
Jesszon B. Cano, MBA-HRM; Grayfield T. Bajao, DM-HRM; Jonathan O. Etcuban, PhD

Housekeeping standard practices are vital to the hospitality industry because they guide the performance of the room attendants. This study assessed the satisfaction of the guests on housekeeping standard practices of the room attendants. Fifty guests took part in this study. The instruments made up of three parts. Part 1 pertains to the respondents’ profile, part 2 contains items on determining the level of satisfaction of the guests, and part 3 pertains to the common problems encountered by the guests. The gathered data were treated statistically using frequency, simple percentage, weighted mean, and Spearman's rho. Guests had expressed their satisfaction with the overall service they received. However, resort guests also encountered some problems while staying in the resort. The information on service quality gaps could help resort managers to diagnose where performance improvement can best be targeted. Establishments need a relatively stable labor force to allow internalization of service standards.

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