International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Relationship between Management Information Systems and Total Quality Management: A Survey Study at Missan Oil Company in Iraq
Reyath Thea Azeez, Kamarul Bahari Yaakub

Problem statement: The aim of this research is an endeavor to examine the relationship between Management Information System (MIS) and Total Quality Management (TQM) at Missan Oil Company in Iraq. Approach: The quantitative method used the questionnaire-survey and structural equation modeling (SEM).A total of 250 questionnaires was distributed and a high rate of return (87.6%) has been achieved. After initial data screening, 201 responses were utilised to analysis the final data. Results: MIS indicators, namely system quality, information quality, use MIS, user satisfaction and net benefits are directly linked with the TQM. Conclusion/Recommendations: Findings of this study are useful for the Iraqi oil sector to enhance the application of TQM through the use of appropriate MIS indicators.

Full Text: PDF