Critical Success Factors in Public Sectors Practicing Knowledge Outsourcing
Hong-Cheng Liu

Abstract
In the 21st century, the broad utilization of computer technology has both competition type and organization type face changes. Information-oriented organizations are gradually led the management by experts, i.e. knowledge orientation. In face of such a knowledge revolution, the government has formulated policies towards knowledge management for the strategic planning. Regarding to the research and development, planning, negotiation, and promotion of various institutions in Executive Yuan led by the Research, Development and Evaluation Commission, various administrative authorities, based on the development of knowledge innovation, storage, and expansion, have formulated outsourcing research points or remarks, aiming at the research plans, after knowledge management becoming the key in Change Management, in order to regulate entrust procedure, control operation, and subsidies providing standards. Knowledge Outsourcing has been generally utilized by the government for the input of knowledge. The supervisors and the employees in the public sectors of Taipei City Government are taken as the research participants in this study. Total 270 copies of questionnaires are distributed, and 146 valid copies are retrieved, with the retrieval rate 54％. Among the evaluation indicators of Key Success Factor in Knowledge Outsourcing of public sectors, the hierarchical weights are sequenced as 1.Incentive Issue, 2.Oversight and Accountability, 3.Prevention and Management, 4.Contract, 5.Quality and Professionalism, 6.Supervision of Democratic Body and Works, 7.Constructive Communication, 8.Information Issue, 9.Rule by Law, and 10.Public-Private Interaction.

Full Text: PDF