International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Impact of Total Quality Management on Financial Performance "A field study in the Jordan Islamic Bank, Irbid Province - Jordan”
Dr. Ameen Al-basheer, Dr. George N. Shawaqfeh, Dr. Belal A. Mathani, Dr. Muhammed Al-Jabari

The realization of business organizations of all kinds, to the importance and the role of application of the concept of total quality management (TQM) in achieving competitive advantage, increased in the light of contemporary global challenges, such as globalization, information technology and other factors that are imposed on economic institutions to adopt a scientific approach in the face of these challenges; as the environments for this business are in permanent changing, which makes it imperative for these organizations to work to cope with and adapt them, prompting institutions to adopt advanced management concepts, total quality management (TQM) is considered the most important. There is no doubt, that there are many services organizations have given considerable attention to the attempts to increase the quality of their services to customers, and the use of afterquality dimension strategy and that is to increase its market share and then increase profitability; no longer quality is limited to the quality of goods only, but also to satisfy the wishes of the customers. The concept of quality of services provided to the consumer include operations, improvement and continuous developments on customer satisfaction, and has become an indicator to the success or failure of the business. The quality in the service sector is essential to organizations, particularly banking organizations, as it should focus on the concept of total quality management services to improve the quality of services and banking operations and measures the level of financial performance in it. The present study examined the relationship analysis and influence between the adoption of the philosophy of total quality management and its impact on improving the financial performance in a leading financial institution in Jordan, Jordan Islamic Bank in Irbid Province.

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