The Antecedents of Verbal Miscommunication in Culturally Diverse Work Groups
Inessa Yu. Korovyakovskaya, Hyonsong Chong, Palaniappan Thiagarajan, Jean-Claude Assad

Abstract
This study empirically examined the antecedents of verbal miscommunication in culturally diverse work groups. Data were collected from 222 employees of culturally diverse organizations currently working in organizations across the United States. Hypotheses were tested using exploratory factor analysis and multiple regression analysis. The findings identified three most salient antecedents of verbal miscommunication in culturally diverse work groups: Societal cultural values, individual cultural values, and communication openness.

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