International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

Effects of Burnout on Employees’ Satisfaction a Research at 3, 4 and 5 Star Hotels in Canakkale City Center
PhD. Murat Aksu, PhD. Erdem Temeloglu

Affecting the employees in hotel businesses because of its labor-intensive nature, burnout is one of the most important problems in todays’ hotel businesses. Because of its importance, the effects of burnout over job satisfaction on employees were examined with research in three, four and five star hotels in Çanakkale. Being the most widely used method in researches done on the subject, Maslach Burnout Model is used as data collection tool in the research. According to the research findings, a relation was found between the age, level of education, position of employees in the business, working hours and burnout. In addition, a significant correlation was found between burnout and job satisfaction of employees in the research. However a correlation between gender, marital status, department and working style wasn't found. Also, a relation between job change and burnout wasn't found.

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