International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss


Patient Satisfaction in Qatar Orthopedic and Sports Medicine Hospital (ASPITAR)
Dr. Mohammed Chaker, Nasser Al-Azzab

The purpose of this research is to study the In-patient satisfaction for the services provided in Qatar Orthopedic and sports medicine hospital (ASPITAR). This paper aims at determining the elements of the Inpatient satisfaction, by collecting information through survey, using written questionnaire, and then statistically determining correlation between factors and elements of dissatisfaction. The main factors were
determined in the questionnaire are focusing on the following: quality, access, and interpersonal issues. The findings of the study suggest that respondents are satisfied with the services provided and they are getting
during their visits to the hospital, however the management can implement Balance scorecard methodology for continuous improvements in the future to measure the satisfaction periodically.

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