Motivation, Empowerment, Service Quality and Polytechnic Students’ Level of Satisfaction in Malaysia
Nek Kamal Yeop Yunus, Salomawati Ishak, Ahmad Zainal Abidin Abdul Razak

Abstract
This study aims to uncover the relationship between lecturers’ motivation, empowerment and service quality with students’ level of satisfaction in Malaysian polytechnics. This study is based on previous studies which had looked into the relationship between the quality of teaching and learning with students’ satisfaction level. About 200 questionnaires had been distributed to students in four polytechnics but only 98 questionnaires were analysed. The data collected was analysed using the SPSS software version 17.0. The analysis showed that there is a significant relationship between the dimensions of motivation, empowerment and service quality with students’ level of satisfaction. These three dimensions contributed 35.5% towards students’ level of satisfaction. Future research into related areas would be discussed in the final part of the study.

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