International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Contribution of the Symbolic Recognition to the Motivation of the Moroccan Public Service Managers-Case of the Province of Guelmim Es-Smara Region
Aicha Aourzag, Omar Rajaa

The public service modernization came along with an in-depth revision of the management practices of government services, with the aim of endowing them with more flexibility in their functioning to answer the new requirements of the national and international environment. In this innovative context, the government officials experience the feeling to make more commitment and to show more efforts towards the administrations’ demands to meet the requirements and the standards of efficiency of their services. This commitment, better asserted by them, induces a need to be recognized and motivated. However, the administrations have impeded this need for a long time by their limited scope regarding the levers of motivation (remunerations, bonuses ...). Otherwise than by financial compensations, can practices of symbolic recognition be a motivation lever for the public service managers? An empirical study with the managers of the province of Guelmim Es-Smara region verified the existence of a positive causal relation between the practices of symbolic recognition and the motivation at work in the Moroccan public service.

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