International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

An Assessment of the Effects of Service Management on Excellence in Oral Health
Paul O. Gesimba, Jude M. Mathooko

Oral health is an integral part of general health and has a huge impact on well-being and the Kenyan economies. In many parts of the world, an alarming increase of oral diseases, such as dental caries and oral cancer can be observed. Despite hundreds of studies involving thousands of individuals, we know remarkably little about how best to promote oral health. It is in this view that health service management should be implemented in our health facilities to propel the need on oral health and not just normal business. A survey was conducted in Nakuru town and used the following objectives; to asses factors affecting oral health in dental service management, to identify factors affecting the quality of health service management and to establish the relationship between Oral heath Management and customer value proposition. A survey design was used and a purposive approach was applied in selecting the study. The selection was based on dental services within Nakuru Town. The total population was 26 comprised of 13 dental care Professionals and 13 front office staff. A census design was employed and data was collected using structured interviews. Data analysis was done by use of descriptive statistics. The research findings indicated that there is room for growth in terms of quality service delivery in all areas of management. This means out of the oral health management the dental care should be in opposition to educate the client on post dental care. The research recommends that dentists should address oral health with an integrated approach based on the prevention of common risks. Also health services managers working in a large facility require to have assistant managers and that department within a health facility are supposed to run smoothly with tasks and right people.

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