International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

A Study on Total Quality Management in Higher Education Industry in Malaysia
Hani Samimi Sabet, Zeinab Seyed Saleki, Benoush Roumi, Amin Dezfoulian

Total quality management (TQM) has grown and defined in so many industrial organizations but nowadays TQM is playing a vital role in educational field. This paper briefly reviews how total quality management operates in the industrial field and clarifies how the philosophy of TQM may be translated into the educational field; it also explains how lecturers of universities implement total quality management processes and concepts in their classrooms and highlights the relationship between these factors. Target population of the study was 112 lecturers of five famous universities in Malaysia and a questionnaire has designed by researcher as a study instrument. SPSS has used as a analyzing software for comparing and analyzing data.

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