THE RELATIONSHIP BETWEEN INFORMATION TECHNOLOGY, PROCESS INNOVATION AND ORGANIZATIONAL PERFORMANCE
Anita Ismail, Mazlina Mamat

Abstract
The importance of information technology to current business practices has long been drawn the attention of practitioners and academicians. This research analyses the relationship between the usage of information technology adoption, process innovation, and performance at the organization. Data for the empirical investigation originates from a sample of the technology based companies in Malaysia. It was decided to focus the study on the Information, Communication, and Technology (ICT) companies located at Technology Park Malaysia designated as cyber cities under Multimedia Super Corridor (MSC). These researches are produced the following output: new findings and knowledge that benefited the researchers and managers in organizations that emphasize the strategic importance of information technology adoption, process innovation and organizational performance. The study provided empirical evidence of information technology adoption on process innovation and organizational performance. The results suggest that there is a good relationship between information technology adoption on process innovation and performance of the organization.

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