Service Delivery in Non-Governmental Organizations (NGOs) in Kenya: an Examination of the Contribution of Board of Directors
Dr. Teresia K. Kavoo-Linge (PhD)

Abstract
The purpose of this study was to identify the extent to which board of directors contribute to service delivery in NGOs in Kenya. The objectives of the study were two: to establish the determinants of quality service in NGOs and to determine the board roles which lead to higher contribution of board members to service delivery. The study used the descriptive research design. The target population comprised 180 managers of local civic organizations non-governmental organizations in Kenya. Simple random sampling was applied to select a sample size of 60. Questionnaires were used to collect data. The tool used to analyze data was the Statistical Package for Social Sciences (SPSS). Data was interpreted using percentages, means and standard deviations. Pearson correlation was computed to determine the association between the roles of the board members and contribution to service delivery. The results were presented using tables and figures. The roles of the board members that were found to be of most importance with regard to boards’ contribution to service delivery included fundraising, managing resources and also adequate oversight of the organizations.

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