The impact of Total Quality Management on organizational performance Case of Jordan Oil Petroleum Company
Dr. Rula Ali Al-Damen
This study aimed to examine the impact of TQM implementation on organizational performance. The study was conducted in Jordan Petroleum Refinery Company (JPRC), the study sample size was (103) managers from different levels. The researcher depended on primary and secondary data. The results show that TQM has positive impact on organizational performance. In light of these findings, the study provided a set of recommendations.
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