International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

The Impact of Practicing Procedural Justice on Employees Organizational Citizenship Behavior (OCB) in the Jordanian Ministry of Justice
Abdallah Mohammad Taamneh

Abstract
This study aimed to identify the level of practicing procedural justice in the Jordanian ministry of justice and its effect on employees. It also, tries to measure the organizational citizenship behavior (OCB) exercised by employees from the view point of their managers. There were two types of questionnaires designed to achieve the objectives of this study and test its hypotheses. The first questionnaire was distributed to a sample of (98) employees to measure their perceived procedural justice level of practice. The second one was distributed to a sample of (20) managers, in order to measure their perceived (OCB) level exercised by their subordinate. The results of data analysis revealed that workers sense of procedural justice was moderate with general average of (3.44). The level of organizational citizenship behavior (OCB) by employees from the perspective of their superiors came moderately with general average of (3.48). There's a statistically positive significant effect of procedural justice practice on organizational citizenship behavior exercised by the Jordanian Ministry of Justice employees. There is no statistically significant differences of respondents answers to the level of procedural justice practice due to demographic variables. There is no statistically significant differences of respondents answers (Managers) to the level of (OCB) of their subordinates depending on the variables related to(age, qualification), while there is a statistically significant differences in their answers due to the variables of gender and in favor of males, and years of service and for the category of 16 years and older.

Full Text: PDF