Leadership in Quality Management – An Islamic Perspective
NurHidayah Marzuki@Yahaya
Abstract
Quality management is one form of management founded by western thinkers with the aim of fulfilling consumer
satisfaction, enhancing production and providing competition for an institution. Therefore, to ensure that quality
management achieves its aim, members of the institution ought to play an important role in managing the
institution, especially the top management or its leaders. The leaders are responsible for ensuring the smooth
launching of the quality management process. The question is how leaders implement their responsibility in
quality management. What are the elements emphasised by the leaders in order to ensure quality management is
able to achieve the aim of the organization? Do leaders entirely apply Western thinking in quality management
when managing an organization? This study intends to analyse the leadership aspect in quality management and
answer these questions by using the theoretical method. This study also hopes to establish that quality
management is an important element in efforts to enhance the management aspect in an organization.
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