Implementation of Total Quality Management in Colleges of Physical Education in Jordan
Ziad Lutfi Altahayneh
Abstract
The general purpose of this study was to investigate the perceptions of physical education faculty members
regarding the application of TQM principles to colleges of physical education in Jordan. In addition, the study
examined the extent to which these faculty members differ in their perceptions and the extent to which differences
in perceptions were influenced by rank, educational level and years of experience. The sample consisted of 72
faculty members from four colleges of physical education in Jordan. They completed a 45-item questionnaire
covering five dimensions of TQM namely: (1) commitment of top management, (2) employee involvement and
teamwork, (3) training and education for quality, (4) strategic planning, and (5) focus on customer satisfaction.
The findings of this study indicated that TQM principles were poorly implemented in Jordanian colleges of
physical education. In addition, the findings revealed that academic rank, years of experience, and education
level did not significantly affect the faculty members' perceptions of TQM implementation.
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