Strategic Quality Management in the Arab Higher Education Institutes: A Descriptive & Analytical Study
Dr. Mohammed Ahmed Hamadtu Ahmed, Dr. Ahmed Gumaa Siddiek

Abstract
Education is the concern of governments and states as well as individual persons. Good quality education aims at achieving learning outcome of high value. This is the main objective of any good educational institute or educational program. Provision of educational services is intended to satisfy the needs and wants of clients, who might be students, parents or organization. However, providing good education, presupposes the existence of good institutions, which are keen to apply modem technologies and hard rules in teaching, to achieve high standard in graduates learning outcome. TQM was-basically- implemented to develop profit-making organizations, but its application has also proved to help in solving internal and external problems in educational institutes at near and distant times. This paper sheds light on total quality management as a tool that can help in achieving the objectives of educational institutes in such a competitive modern global economy. Arab Educational Institutes have achieved poor ranks among world universities with little share in business worldwide, due to poor research contribution and poor learning outcome. We have analytically traced the TQM philosophy since Edwrard Demings & Joseph Juran. Our findings proved the critical and practical need for applying TQM in our Educational Institutions in the Arab world.

Full Text: PDF