The Role of Quality Improvement Factors in Improving Quality Based Operational Performance: Applied Study in Private Hospitals in Jordan
Dr. Jehad S. Bani-Hani, Dr. Zyad Al-Omari

Abstract
This study examines the influence of quality improvement factors (QIF) (management commitment, human resource, and information systems) in operational performance within 30 private hospitals in Jordan listed in Private Hospitals Association in Jordan. The results of this study revealed a strong positive significant correlation between QIF and operational performance. Also, management commitment and human resources emerged as the two significant variables that affect internal quality results and management commitment and information systems are the two significant variables that affect external quality results. This study contributes to a better understanding of the influence of quality improvement factors on in operational performance among private hospitals in Jordan.

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