An Examination of Job Satisfaction of Hotel Front Office Managers According to Extrinsic, Intrinsic, and General Motivational Factors
William D. Frye

Abstract
Job satisfaction can be conceptualized in a variety of ways, including extrinsic, intrinsic, and general satisfaction. Such job satisfaction is generally attributed to various intrinsic and extrinsic factors that are motivators of employee behaviors. How an employee perceives and feels about these various factors and how they affect their job is the basis for assessing job satisfaction. This study explores the extent of the relationship among various extrinsic, intrinsic, and general motivational factors and overall job satisfaction of hotel front office managers with a leading international hotel company. Corporate culture and self actualization issues had the greatest impact on the job satisfaction of the front office managers. The majority of these extrinsic factors was related to matters that were often outside of the control of the respondents. Hotels that can permit high levels of creativity, empowerment, and ability utilization while removing or overcoming inflexible barriers that tend to hinder such achievements will achieve higher levels of satisfaction from its front office managers.

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