The Ability of ISO 9001 Certified Quality Management System to Detect Cases of Workplace Harassment
Romina GIULIANO, Aurora MORONCINI, Oraiozili DEPOUNTI

Abstract
The present work deals with problems that harassment could cause on the quality of firm’s products. For this study, we were inspired by a physical harassment case in a Belgian company which obtained during that period an ISO 9001 certification. Given the potential impact of such incidents on product quality or on the entire company’s function, we questioned the company’s quality indicators’ relevance. The indicators that were used failed to detect an abnormal situation that may have an impact on the QMS. After the analysis, we propose an important preventive method to avoid or constrain workplace harassment in order to improve the implemented QMS under ISO 9001 certification.

Full Text: PDF