International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss


The Effect of Psychological Contract and Affective Commitment on Turnover Intentions of Hotel Managers
Mohamad Abdullah Hemdi, Abdul Rahman Abdul Rahim

High employee turnover within the hotel industry, especially amongst managers, has become one of the major concerns to researchers and practitioners. One of the major challenges for the hospitality industry is to retain these highly skilled employees. The purpose of this study is to investigate the psychological contract approach to the employment relationship with regard to the hospitality industry. The results demonstrate that psychological contract measures, in particular job content and promotion opportunities, can explain why there is a substantial amount of variance in intention among hotel managers with regard to leaving the organization, especially when the mediating role of affective commitment is taken into account. In this paper, managerial implications are discussed, and recommendations for further research are made.

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