International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

 

The Impact of Emotional Intelligence towards the Effectiveness of Delegation; A Study in Banking Industry in Malaysia
Bahdor Ganjeh Khosravi, Mahmoud Manafi, Roozbeh Hojabri, Farzad Farhadi, Reza Gheshmi

Abstract
This paper as a quantitative research looks at the manager’s Emotional Intelligence quality on one of the important aspects of management which is delegating tasks and authorities to subordinates. This study aims to investigate the impact of Emotional Entelligence competences, such as Awareness, Emotional control, Empathy and Emotional Response on conduction Effective Delegation, in banking industry in Malaysia.

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