International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

 

SIGNIFICANCE OF DETERMINING ASSESSMENT NEEDS AND TRAINING IN THE SERVICE SECTOR
Dr. Farzana Firdousi

Abstract
Training plays a vital role in the success of organizations in the service sector. Profitability of this b sector can depend to a great extent on the service of its employees. Before any kind of training is delivered they are required to identify the training needs within their organizations in order to succeed and attain the desired outcomes of the training program. This article discusses the importance of determining training needs within the service sector in order to improve the training delivery and achievement of maximum benefit for the return on investment. Different methods of determining and assessing the training needs are also discussed which may be helpful to organizations to assess upgrade their training and development programs

Full Text: PDF