International Journal of Business and Social Science

ISSN 2219-1933 (Print), 2219-6021 (Online) DOI: 10.30845/ijbss

 

MANAGING KNOWLEDGE RESOURCES IN OFFSHORE OUTSOURCING FIRM
Noradiva Hamzah, Aini Aman, Ruhanita Maelah, Rozita Amirudin

ABSTRACT
The purpose of this paper is to investigate how offshoring outsourcing company manage its knowledge resources. This study involves in-depth open ended interviews and observations in an offshoring outsourcing support centre in Malaysia. The findings highlights that the firm studied emphasis on internally and externally knowledge in its knowledge acquisition activity, and the knowledge developed is external and informal.

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