ERP Implementation for Corporate Growth and Sustainability
Kirk Frazee, M Riaz Khan

Abstract
This case study discusses the problems a growing high-tech company faces and how it responds by selecting new Enterprise Resource Planning (ERP) software. It describes the process they used in selecting a ‘best fit’ ERP vendor, how they developed a time frame to train employees and implement the new ERP system, the challenges they faced, and the metrics they used to measure the progress. This paper highlights a successful ERP selection and its implementation, and showcases a real world example of the benefits and success the company experiences as a result of this process. Further, it discusses the specific problems the firm encountered along with the course to operations improvement in the areas of Quality, Lead Time, Production Scheduling and Control, Finance and Accounting, Engineering, Marketing, and its ability to better satisfy customers’ expectations. The paper concludes with a series of lessons learned in the ERP selection and implementation project for continuous operations improvement and sustainability of the organization.

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